- You have 7 Days to return the product, the product should be sealed, unused and in its original condition.
- If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card after deducting the shipping costs and administration fees of 2.5% from the total invoice value for the payment gateway provider.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping and Returns Frequently Asked Questions (FAQs):
- Q. I received a defective/damaged item, can I get a refund?
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact within 7 days from the date of receiving it. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred within a week as of the date you requested the return.
- Q. I received a wrong item; how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 7 days returns.
- Q. When are ‘Returns’ not possible?
There are a few certain scenarios where it is difficult for us to support returns:
- Return request is made outside the specified time frame, of 14 days from delivery, or 7 days for defective items.
- Product is used, damaged, or is not in the same condition as you received it.
- Product is customized, and a custom logo or text was added to it.
- Defective products which are covered under the manufacturer’s warranty.
- Anything missing from the package you’ve received including price tags, labels, original packing, freebies, and accessories.
- Q. How long does it take the courier to collect the returned items?
Typically, Courier representative will contact you within 3-5 days from the day you requested a return.
- Q. Can I schedule time with the courier to return an item?
At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
- Q. Can I return my item after 7 days?
There may be situations in which you were not able to return items within the 7 days, in such cases please contact our Customer Service through the Contact Us page to file a request for return. requests are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
- How can I receive a refund if I paid by Credit Card?
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement, depending on individual’s bank process.
- Q. Can I Replace or Exchange an item rather than a refund?
At the moment, Cozmos does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.
- Q. I lost the Original Packing in which I received the item, how can I still return it?
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact the Customer Services Team for more information.
- Q. What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?
A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.
- Q. Can I return an item through my courier company or personally drop it anywhere?
At the moment, the item can be returned to us only though one of our assigned courier services.
- Q. Who pays for the shipping charges when I return an item?
The shipping fees will be your liability when you return an item within 7 days from delivery date, as Cozmos.com will covers all the product price.